Frequently Asked Questions
For PAYDAY 3 Technical Support, please visit the Dedicated Support Page.
Hot Questions
Why is the game always online?
When looking at what worked and what didn’t with PAYDAY 2, we wanted to find a way to both avoid negative aspects like rampant cheating and add capabilities for the game to be more engaging and rewarding for our players base.
We also wanted to ensure we kept our commitments to the console community and maintaining one PAYDAY across all platforms. To deliver on that, and adding cross progressions, leaderboards and more, we need to ensure that every player is on the same version of the game. With that said, we are always looking for the best possible solution to improve player experience, and while we have not started on an offline mode as of today, it’s definitely on the table. Multiple paths are currently being evaluated both from an experience and implementation perspective and we’ll share more information when we have a clearer commitment.
Are you making an offline mode?
We have not started working on an offline mode as of today. That said we haven't ruled it out as a possible safeguard to ensure PAYDAY 3 will remain always playable. We'll update you as soon as we have a more certain answer.
When does the first Post Launch heist come out?
We're aiming for Q4 for the first Post Launch heist in PAYDAY 3. Check out our Post Launch Roadmap.
While our primary focus is to ensure the stablity of the game, the production of new heists and content are largely unaffected as they are made by a different team with different expertise.
Where can I get support or leave feedback for the game?
Please visit the PAYDAY 3 Support Page to find links to the relevant support channel you require.
For feedback, we have a feature upvote page! It's the best way to help us collect and sort communtiy suggestions, either make your own post or upvote someone elses: https://payday3.featureupvote.com/
Can I use KB/M on Console?
The use of keyboard and mouse on consoles is not currently supported on either Xbox or PlayStation. We have seen your suggestions and are looking into adding support in the future.
Will there be any official modding in PD3?
No official modding support has been announced so far for PAYDAY 3. We are aware that our modding community is too commited to be stopped by that mere fact however, and we're looking how we can support modding.
If I buy a DLC on one platform, can I play it on the other platforms I own the game on?
PAYDAY 3 does not support cross-commerce of DLC content. This means that if you own the Gold Edition on Xbox and the Standard Edition on PC, you'll only be able to access the content of each respective version on the platform where you own it.
Are you considering text or voice chat in the pre-game lobby?
Pre-game lobby text chat is being worked on, we haven't started working on a pre-game lobby voice chat. We'll update you as soon as we have a more certain answer.
Are you adding [feature] to PAYDAY 3?
Check out our Feature Upvote page for the most popular Community Suggestions: https://payday3.featureupvote.com/
If yours isn't listed here, make sure to create a post for it!
Content Questions
What is included in the Season Passes?
The Silver Season Pass will include the first 6 months of DLCs, which will be 2 heists, 2 tailor packs and 2 weapon packs.
The Gold Season Pass will include the first year of DLCs, which includes 4 heists, 4 tailor packs and 4 weapon packs.
Our DLC model for PAYDAY 3 will be quite similar to what you’re already used to in PAYDAY 2, and you will still be able to purchase the DLCs separately.
Will there be a battlepass for PAYDAY 3?
We have not confirmed any Battle Pass for PAYDAY 3. Continue to let us know what you'd prefer!
How do the favors work?
There are 4 heist-specific favors for each heist. When completing a heist, there's a high chance that a favor for a random heist other than the heist you completed will drop.
Restarting a lobby using the voting in-game will not spend the favor. Completing or abandoning the game will consume it.
Currently there's are no ways of increasing chances to get certain favors over another. We have seen your feedback and will discuss making favors more predictable or more clearly explained.
Are you changing how challenges work?
We are working on changes to the progression system. We are also looking at several solutions to make the Challenge Book easier to read and understand, such as adding "recommended challenges" making knowing what to do next easier.
Are any missing characters from PAYDAY 2 making a return in PAYDAY 3?
Several heisters from the PAYDAY gang are unaccounted for after assassination attempts on their lives.
Keep following the story to see who we can reconnect with!
What DLC and other updates can we expect after release?
We've shared our Post Launch roadmap for year one which consists of 4 Heists, 4 Weapon Packs, and 4 Tailor Packs, and much more!
Read the following News Post for more information.
Will PAYDAY 3 have microtransactions?
Yes, they will be called PAYDAY Credits, and will be able to be purchased separately.
These credits do not affect gameplay, and can only be exchanged for cosmetic items.
We have not confirmed a date for the roll out yet.
Will you ever sell C-stacks or C-stack gain boosters?
We are not planning on making C-Stacks purchasable for real money.
Technical Questions
The game crashes when using Skull of Liberty and DX12
DX12 is not supported, remove it from the starting options to prevent crashes.
Does the game have Nvidia DLSS/AMD FSR?
PAYDAY 3 has Nvidia DLSS 2.5. The tech team is fully commited to solving all matchmaking issues before we resume discussions on integrating newer version of DLSS or FSR.
I'm having issues with my Nebula Account, can I make a new one?
You should not make a new Nebula Account, all your game entitlements, DLC's pre-order bonuses and edition special items are tied to the Nebula Account you used when you first activated your game key. If you create a new account, these items will not be granted again.
Instead please contact our support: https://nebula.starbreeze.com/support
Will PAYDAY 3 contain Denuvo?
Which platforms support PAYDAY 3 crossplay and/or cross-progression?
PAYDAY 3 supports crossplay with all supported platforms, which means that you can play with your friends no matter where they prefer to play. You can also take advantage of cross-progression, so you can heist from your preferred platform at any time.
(DLC purchases are not included in cross-progression)
General Questions
Where can I find other players to play with?
Join the Official PAYDAY Discord and take a look in the #lfg-payday3 channel!
Or check out the Looking for Group Sub-Forum on Steam.
Which talents are featured in PAYDAY 3?
Simon Kerr and Pete Gold, who have voiced Dallas and Hoxton since PAYDAY: The Heist, are reprising their roles in PAYDAY 3. Damion Poitier returns as Chains, Siu-See Hung returns as Joy, and we introduced Nicklas Berglund to take on the role of Wolf, and also Rebecca LaChance as the role of Pearl. Gustavo Coutinho returns as the main composer!
Which platforms support PAYDAY 3 crossplay and/or cross-progression?
PAYDAY 3 supports crossplay with all supported platforms, which means that you can play with your friends no matter where they prefer to play. You will also be able to avail of cross-progression, so you can heist from your preferred platform at any time.
(DLC purchases are not included in cross-progression)
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Controls
| Key | Action |
|---|---|
| Movement | |
| W S A D | Move |
| Spacebar | Jump / Vault / Mantle |
| Shift | Run |
| Ctrl | Crouch |
| Shift + Ctrl | Slide |
| Interface | |
| Esc | Open Menu |
| Enter | Open Chat |
| Tab | Additional Mission Info |
| Key | Action |
|---|---|
| Actions | |
| Left Mouse | Shoot |
| Right Mouse | Targeting |
| Middle Mouse | Shout / Mark |
| R | Reload |
| E | Equip / Place / Activate Gadget |
| F | Interact |
| V | Melee |
| G | Mask On / Throw Item or Grenade |
| X | Place Deployable |
| Q | Throw Bag / Shove Human Shield |
| Z | Request OVERKILL Weapon |
