PAYDAY Support

Please try to re-sync your Twitch Account by visiting the following link below, and reconnecting your Starbreeze Account with your Twitch Account.

[Resync Twitch Drops Dashboard]

If you continue to have issues claiming your Twitch Drops, please notify Account Support with the "Contact Support" button found on the Starbreeze Accounts Dashboard.

It is possible that an incomplete or corrupt download, 3rd party modifications, or your hardware/software configuration is causing the game to crash.

Please try the following links in order, to try and fix the issue:

• Verifying the Game Files
• Uninstalling 3rd Party Mods
• Installing the latest graphics drivers for your hardware:
  • nVidia
  • AMD
  • Intel

If you are still having issues with crashes, please read how to find your crash.txt file, which contains information about your game crash, and then create a new thread on the Bug Reporting Forum on Steam, including the contents of your crash.txt file.

If you are the lobby leader (green callsign), you are able to kick the player from your game. You can also add them to your ban list from the pause menu, meaning they can no longer join any of your games.

For more serious issues, please refer to Steam Support’s Abuse page.

It is possible that DLC becomes unavailable if Steam's servers have issues, or you have issues with your internet connection.
Please wait a short while, and then restart the game.

If you are still unable to access the DLC, please ensure that it is enabled in Steam:

• Right Click 'PAYDAY 2' in your Steam Library, and click 'Properties'
• Select the 'DLC' tab.
• Ensure the DLC you are trying to access is enabled/ticked.

If you cannot find the DLC in the list, please contact the PAYDAY 2 Steam Support Page.

Unfortunately, the Scarface Character Pack DLC is no longer available for purchase. Anyone who already owns the DLC can still access Scarface in-game.

It is! Joining the Official PAYDAY 2 Steam Community will grant you access to some extra content, including heists and heisters. Also, take a look at the Social Safe Web Site for more free content.

In addition, all heists can be joined for free from Crime.net in-game, as long as the host player owns the DLC for that heist.

The code gives you a 15% discount on the Official PAYDAY 2 Merchandise store!

Join the Official PAYDAY 2 Discord and take a look in the #looking-for-group-pc channel!

Or check out the Crews & Clans Sub-forum.

You can see everything the Federal Bureau of Intervention knows about you on the FBI Files. Open the 'Suspect Database' tab and search for your Steam ID/URL to find your stats!

Please note that your Steam Profile must be set to Public in order for your stats to be visible.

Please take a look at the PAYDAY 2 Steam Support Page.

Awesome! Please share your suggestion by creating a new thread on the Suggestions & Feedback forum. The crew regularly reads the forums, but may not respond to all posts.

Please refer to the 505 Games Support Page for PAYDAY 2, our console publishing partner.

Join the Official PAYDAY 2 Discord and take a look in the #looking-for-group-xbox and #looking-for-group-playstation channels!

Or check out the Console Sub-forum on Steam

Please read the Winds of Change - Consoles Edition blog post.

Take a look at the PAYDAY 2 Consoles Web Page.

Please first take a look at the Common Problems and Fixes post.

If you need more assistance or just want to discuss the game, check out our PD:TH Discussion Forums on Steam.

Yes, as long as the same Steam Account owns PD:TH and the Wolf Pack DLC, and PAYDAY 2.

Owning the Wolf Pack DLC in PAYDAY 2 does -not- grant access to the PD:TH DLC, however.

You can, however this must be done on the console itself. Sony removed the Web version of the PS3 Store some time ago.

For information about the game, or to sign up to be a beta tester, please check out the Dedicated PAYDAY: Crime War Website. Sign up for the newsletter to keep informed!

Please refer to PopReach's Support Page, our development partner for Crime War.