Support

It is possible that an incomplete or corrupt download, 3rd party modifications, or your hardware/software configuration is causing the game to crash.

Please try the following links in order, to try and fix the issue:

• Verifying the Game Files
• Uninstalling 3rd Party Mods and mod loaders e.g. WSOCK32.dll
• Installing the latest graphics drivers for your hardware:
  • nVidia
  • AMD
  • Intel

If you are still having issues with crashes, please read how to find your crash.txt file, which contains information about your game crash, and then create a new thread on the Bug Reporting Forum on Steam or the Official PAYDAY Discord's Bug Reporting Forum including the contents of your crash.txt file.

Please try to re-sync your Twitch Account by visiting the following link below, and reconnecting your Nebula Account with your Twitch Account.

Resync Twitch Drops Dashboard

If you continue to have issues claiming your Twitch Drops, please notify Account Support with the "Contact Support" button found on the Nebula Accounts Dashboard.

Once you have achieved a new milestone in PAYDAY 2, for example, reaching Infamy I, make sure to restart PAYDAY 2 before attempting to claim your reward.

This will allow the game to resynchronise your progress with Nebula, and should ensure your PAYDAY 3 unlocks are updated.

PAYDAY 3 Infamous Rewards Information

It is possible that DLC becomes unavailable if Steam or Epic's servers have issues, or you have issues with your internet connection.
Please wait a short while, and then restart the game.

For Steam players who still cannot access the DLC:

• Right Click 'PAYDAY 2' in your Steam Library, and click 'Properties'
• Select the 'DLC' tab.
• Ensure the DLC you are trying to access is enabled/ticked.

If you cannot find the DLC in the list, please contact the PAYDAY 2 Steam Support Page.

For Epic players who still cannot access the DLC:

Please contact Epic Games Player Support.

Please create a new thread on the Bug Reporting Steam Forums.

Alternatively, you can create a thread on the Official PAYDAY Discord's Bug Reporting Forum.

Unfortunately, the Scarface Character Pack DLC is no longer available for purchase. Anyone who already owns the DLC can still access Scarface in-game.

Join the Official PAYDAY Discord and take a look in the #lfg-payday2 channel!

Or check out the Crews & Clans Sub-forum.

If you are the lobby leader (green callsign), you are able to kick the player from your game. You can also add them to your ban list from the pause menu, meaning they can no longer join any of your games.

For more serious issues, please refer to Steam Support’s Abuse page.

Steam players should check out the PAYDAY 2 Steam Support Page.

And Epic players should take a look at Epic Games Player Support.

It is! Joining the Official PAYDAY 2 Steam Community or logging into a Starbreeze Nebula Account in-game will grant you access to some extra content, including heists and heisters. Also, take a look at the Social Safe Web Site for more free content.

In addition, all heists can be joined for free from Crime.net in-game, as long as the host player owns the DLC for that heist.

You can see everything the Federal Bureau of Intervention knows about you on the FBI Files. Open the 'Suspect Database' tab and search for your Steam ID/URL to find your stats!

Please note that your Steam Profile must be set to Public in order for your stats to be visible.

Unfortunately, Epic Store players are not supported at this time.

Please refer to the 505 Games Support Page for PAYDAY 2, our console publishing partner.

Please read the Winds of Change - Consoles Edition blog post.

Join the Official PAYDAY Discord and take a look in the #lfg-payday2 channel!

Or check out the Console Sub-forum on Steam

Take a look at the PAYDAY 2 Consoles Web Page.

Please first take a look at the Common Problems and Fixes post.

If you need more assistance or just want to discuss the game, check out our PD:TH Discussion Forums on Steam.

Yes, as long as the same Steam Account owns PD:TH and the Wolfpack DLC, and PAYDAY 2.

Owning the Wolfpack DLC in PAYDAY 2 does -not- grant access to the PD:TH DLC, however.