Heister, what is it you're looking to get help with?


Please select your version of PAYDAY 2

Steam/PC Console


My Twitch Drops are not appearing in-game!

Please try to re-sync your Twitch Account by visiting the following link below, and reconnecting your Starbreeze Account with your Twitch Account.

[Resync Twitch Drops Dashboard]

If you continue to have issues claiming your Twitch Drops, please notify Account Support with the "Contact Support" button found on the Starbreeze Accounts Dashboard.

PAYDAY 2 is Crashing, or won't launch!

It is possible that an incomplete or corrupt download, 3rd party modifications, or your hardware/software configuration is causing the game to crash.

Please try the following links in order, to try and fix the issue:

If you are still having issues with crashes, please read how to find your crash.txt file, which contains information about your game crash, and then create a new thread on the Bug Reporting Forum on Steam, including the contents of your crash.txt file.

A player in my PAYDAY 2 lobby is being toxic. What can be done?

If you are the lobby leader (green callsign), you are able to kick the player from your game. You can also add them to your ban list from the pause menu, meaning they can no longer join any of your games.

For more serious issues, please refer to Steam Support’s Abuse page.

I am unable to access DLC that I own

It is possible that DLC becomes unavailable if Steam's servers have issues, or you have issues with your internet connection.
Please wait a short while, and then restart the game.

If you are still unable to access the DLC, please ensure that it is enabled in Steam:

  • Right Click 'PAYDAY 2' in your Steam Library, and click 'Properties'
  • Select the 'DLC' tab.
  • Ensure the DLC you are trying to access is enabled/ticked.

If you cannot find the DLC in the list, please contact the PAYDAY 2 Steam Support Page.

I cannot find the Scarface Character Pack DLC for purchase

Unfortunately, the Scarface Character Pack DLC is no longer available for purchase. Anyone who already owns the DLC can still access Scarface in-game.

Is it possible to get some extra FREE content for PAYDAY 2?

It is! Joining the Official PAYDAY 2 Steam Community will grant you access to some extra content, including heists and heisters. Also, take a look at the Social Safe Web Site for more free content.

In addition, all heists can be joined for free from Crime.net in-game, as long as the host player owns the DLC for that heist.

I got a code from the PAYDAY 3 Survey. Where can I use it?

The code gives you a 15% discount on the Official PAYDAY 2 Merchandise store!

Where can I find other players to play with?

Join the Official PAYDAY 2 Discord and take a look in the #looking-for-group-pc channel!

Or check out the Crews & Clans Sub-forum.

Can I see my player stats online for PAYDAY 2?

You can see everything the Federal Bureau of Intervention knows about you on the FBI Files. Open the 'Suspect Database' tab and search for your Steam ID/URL to find your stats!

Please note that your Steam Profile must be set to Public in order for your stats to be visible.

I have an issue regarding something related to Steam, e.g. Payments

Please take a look at the PAYDAY 2 Steam Support Page.

I have a game suggestion that I’d like to share!

Awesome! Please share your suggestion by creating a new thread on the Suggestions & Feedback forum. The crew regularly reads the forums, but may not respond to all posts.


Where can I get support for the Console Versions of PAYDAY 2?

Please refer to the 505 Games Support Page for PAYDAY 2, our console publishing partner.

Where can I find other players to play with?

Will there be any more updates to the console versions of PAYDAY 2?

Please read the Winds of Change - Consoles Edition blog post.

Where can I find the latest patch notes?

Take a look at the PAYDAY 2 Consoles Web Page.

PAYDAY: The Heist

Where can I get support for PAYDAY: The Heist?

Please first take a look at the Common Problems and Fixes post.

If you need more assistance or just want to discuss the game, check out our PD:TH Discussion Forums on Steam.

If I own the Wolf Pack DLC in PD:TH, do I get it for free in PAYDAY 2?

Yes, as long as the same Steam Account owns PD:TH and the Wolf Pack DLC, and PAYDAY 2.

Owning the Wolf Pack DLC in PAYDAY 2 does -not- grant access to the PD:TH DLC, however.

Can I still buy the PS3 version of PAYDAY: The Heist?

You can, however this must be done on the console itself. Sony removed the Web version of the PS3 Store some time ago.


Can't find what you need? Get in touch with the crew and fellow heisters with the following links:

Steam Support Bug Reporting @PAYDAYGame Official Discord